1. Home
  2. Docs
  3. CRM
  4. CRM Overview
  5. How does the system track changes and updates for leads, prospects, and opportunities?

How does the system track changes and updates for leads, prospects, and opportunities?

Every time a stage is changed or a lead is converted into a prospect or opportunity, the system automatically creates an audit history in the History Module within the form. This history log tracks all actions and updates, including stage transitions, conversions, and follow-ups. Users can easily access this history to review past interactions and ensure proper follow-up, making it an invaluable tool for maintaining accountability and continuity.