Last Updated: September 05, 2025
This Privacy Policy describes how ESURGENT PRIVATE LIMITED, doing business as Daai Business Suite (“Company”, “we”, “our”, or “us”), collects, uses, stores, and protects personal data when you use our website, ticketing system, and application.
By using Daai Business Suite or visiting our website, you agree to this Privacy Policy.
1. Contact Information
If you have any questions or complaints regarding our services or this Privacy Policy, you may contact us at:
ESURGENT PRIVATE LIMITED
509 Pehel, Khoraj, Gandhinagar, Gujarat 382421, India
Phone: +91-9925277767
Email: hello@daaisuite.com
2. Information We Collect
2.1 Data Collected on Website & Ticketing System
When you visit our website or raise a support ticket, we may collect:
- Name, Email, Phone, Company name
- Any additional details you provide through forms or ticket submissions
- Cookies and tracking data (Google Analytics, Meta Pixel, and similar tools)
We use this information for:
- Responding to product inquiries
- Lead generation and marketing communication
- Customer support and ticket resolution
- Improving our website and outreach
We do not collect or process sensitive personal data (like Aadhaar, bank details, or salary data) on the website.
2.2 Data Collected on Daai Business Suite Application
Our customers (tenants) or their authorized representatives may enter or upload data into the Daai Business Suite application, including but not limited to:
- Name, Email, Phone, Address
- PAN, GST, Aadhaar, Family details
- Bank account details, Salary data, Timesheet logs
- Client/vendor details, Accounting and billing data
- HR, CRM, and payroll data
- Documents such as payslips, ID proofs, contracts (if uploaded or generated within the suite)
We may also collect subscription details:
- Transaction date, subscription plan, amount (via Cashfree)
- We do not store UPI IDs, card numbers, or net banking credentials. Sensitive payment data is managed only by Cashfree.com.
This data is used solely for providing Daai Business Suite services such as HR, payroll, CRM, invoicing, and analytics.
3. How We Use Information
- To provide, operate, and improve Daai Business Suite
- For payroll, invoicing, communication, and analytics
- For customer support and account management
- To comply with legal requirements
- For marketing and promotional communication using only customer-provided contact details (we never use internal HR, employee, or CRM data entered into the suite for marketing)
We do not sell personal data.
4. Data Sharing
We do not share customer data with third parties except for:
- Hosting & Storage: Amazon Web Services (AWS, Mumbai) and MongoDB Atlas (India region)
- Payment Processing: Cashfree Payments India Pvt Ltd
- Communication Services: Email/SMS service providers
Data may be disclosed if legally required by government or regulatory authorities.
5. Data Storage & Security
- Application and database hosted in India (AWS Mumbai + MongoDB Atlas India)
- Data in transit protected by SSL encryption
- Passwords are securely hashed before storage
- Sensitive financial/identity data (Aadhaar, bank account info) is encrypted at rest
- Strict access controls and monitoring are applied
6. Data Retention & Deletion
- Website lead and ticketing data is retained as long as necessary for support and marketing purposes.
- Application data is retained for 90 days after subscription ends, after which it is permanently deleted.
- Customers can always request data deletion or export.
7. User Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), users have the right to:
- Access their personal data
- Request correction or deletion
- Withdraw consent for processing (may affect service use)
Requests can be sent to hello@daaisuite.com.
8. Children’s Privacy
Daai Business Suite is a B2B SaaS product intended for businesses.
It is not designed for children under 18, and we do not knowingly collect such data.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
- The latest version will be published on our website.
- Significant changes may be notified by email or in-app alerts.
10. Grievance Officer (India – DPDP Act Compliance)
In compliance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer:
Name: Grievance Officer, ESURGENT PRIVATE LIMITED
Email: hello@daaisuite.com