Last Updated: 5 September 2025
Thank you for choosing Daai Business Suite, a SaaS product offered by Esurgent Private Limited.
We want to make our subscription terms clear and transparent. Please read this Refund Policy carefully before subscribing.
Free Trial
- We provide a 15-day free trial for new customers.
- To start the trial, you must enter valid payment details. A small amount of ₹1 will be deducted for verification and automatically refunded.
- If you cancel within the trial period, you will not be charged.
- If you do not cancel, your selected subscription plan will start automatically, and the full amount will be charged.
Subscription & Cancellation
- All subscriptions are auto-renewed at the end of each billing cycle (monthly or yearly).
- You may cancel your subscription anytime through your account settings.
- If cancelled, you will continue to have access until the end of your current billing period.
- No refunds are provided for cancellations made during an active subscription period.
Cancellation
- You may cancel your subscription at any time through your Customer Admin Panel.
- Once cancelled, you will continue to have access until the end of your current billing period, after which your access will stop.
- By cancelling, no further charges will be levied.
- We do not accept cancellation requests via email, phone, or support ticket — cancellation must be done directly from your account settings.
- No refunds are provided for cancellations made during an active subscription period.
Refunds
- As a standard policy, subscription fees are non-refundable.
- Refunds may be considered only in special cases, at the sole discretion of our finance team.
- Approved refunds, if any, may be processed on a pro-rata basis for the unused period.
- Refunds may be issued via Cashfree or processed manually, depending on the case.
Non-Refundable Charges
- One-time setup fees (if applicable in the future) are strictly non-refundable.
- Charges for add-ons or extra storage may only be refunded on a pro-rata basis.
Exceptions
Refunds will not be provided in the following cases:
- Failure to cancel before renewal.
- Service downtime or interruptions beyond our control.
- Misuse, policy violations, or unlawful activity.
Contact Us
For any refund-related queries, please contact us at: 📧 support@daaisuite.in
All refund decisions are final and at the sole discretion of Esurgent Private Limited.