Refunding Clients via Credit Note

If you have issued a Credit Note to a client and you want to return money (instead of adjusting it against another invoice), you can process a refund.
You can also refund part of the amount and use the remaining balance to adjust another invoice.

🔄 Refund Options

Option 1 –Refund from Credit Note Details Page

1. Go to Billing → Credit Note.
2. Click on the required Credit Note.
3. Click the Refund button (top-right corner).

Option 2 –Refund from Credit Note List View

1. Go to Billing → Credit Note.
2. On the desired Credit Note, click the 3 vertical dots (action menu).
3. Select Refund (only appears if the Credit Note is eligible).
4. 📝 Fill the Refund Form
   1. Amount: Refund value
   2. Date: Refund date
   3. Payment Mode: Cash, Bank Transfer, UPI, Cheque, etc.
   4. Transaction ID: UTR / Reference number
5. Click Save to record
6. Click Save to record the refund.

Example – Partial Refund

Let’s say:

• Credit Note Value = ₹10,000
• You want to refund ₹6,000 now
• You want to use the remaining ₹4,000 to adjust against another invoice

Steps:

• Process a refund for ₹6,000 (via the refund form).
• Later, apply the balance ₹4,000 to another invoice of the same client.

Refund Split (Multiple Refunds)

You don’t have to refund the full credit note in one go. You can refund in single or multiple paymets to client untill you refund entire outstanding credit amount.

Example:

• Credit Note Total Value = ₹12,000
• First Refund = ₹5,000
• Second Refund (later) = ₹7,000

The system will automatically track the remaining balance and will not allow refunds beyond the total credit note value.

📌 Important Notes

• Refund + Apply to Invoice Combination: You can refund part of a credit note and apply the remaining balance to an invoice of the same client.
• Once a refund is saved, it cannot be reverted.
• Refunds automatically update:
  • Invoice Status (if linked)
  • Client & Project Statements
  • System Financial Records