Reset Password – Admin Panel

The Customer Admin Panel is used for managing billing, subscriptions, invoices, and tenant details. After completing subscription, you will receive a Welcome Email with login credentials for the Admin Panel.

📌 Credentials Provided:

• Username → Email you used at the time of subscription.
• Password → Shared in Welcome Email (unless you changed it).

⚠️ Important: Both the Main App and the Admin Panel are separate logins. Reset both passwords after your first login.

🔐 Method 1: Change Password (When You Remember Current Password)

1. Go to the Admin Panel URL shared in your Welcome Email.
2. Login with your email and password.
3. Navigate Main Menu → Profile Icon at the bottom → Click on it.
4. Locate the Change Password option.
5. Enter:
   • Current Password
   • New Password
   • Confirm New Password
6. Save changes → Logout → Login again with the new password.

🔄 Method 2: Forgot Password (Self Reset via OTP)

If you forgot your Admin Panel password, use the Reset Password option:

1. On the Login Page, click Reset Password.
2. Enter your Registered Email Address → Click Submit.
3. Check your email → You will receive an OTP.
4. Enter the OTP on the reset screen.
   1. ✅ If correct → Redirected to Enter New Password screen.
   2. ❌ If incorrect → Error message will display.
5. Enter New Password and Re-type Password.
6. Click Submit.
   1. ✅ If both match → Password reset successful.
   2. ❌ If mismatch → Error message until corrected.

⚠️ Notes & Best Practices

• Only Admin Panel users with correct credentials can reset passwords for other users.
• Admin Panel login = email used during subscription + Welcome Email password.
• Always reset your password immediately after first login.
• Use a strong password (min. 8 characters, mix of letters, numbers, and symbols).

✅ Summary

• Reset password directly from Admin Panel Profile Settings if you know your current one.
• Use Forgot Password (OTP) option if you don’t remember it.
• Only Admins can reset other user passwords.