🆘 DaaI Business Suite provides multiple ways to get help depending on your requirement.
1️⃣ Frequently Asked Questions (FAQs)
- Visit: https://daaisuite.com/faq/
- Covers basic queries about subscription, billing, login, and common troubleshooting.
2️⃣ Knowledge Base (User Guides)
- Visit: https://daaisuite.com/knowledge-base/
- Step-by-step tutorials and articles on how to use every module of the application.
- Recommended if you want to learn how the system works.
3️⃣ Customer Support (Tickets & Email)
📩 Submit a Support Ticket
If you cannot find answers in FAQ or Knowledge Base Visit: https://support.daaisuite.in/login.php
👉 First Time? Create an Account
- Click Create Account.
- Enter Name, Email, Password → Click Submit.
- Log in with your credentials.
👉 Submitting a Ticket
- From Dashboard → Select Submit a Ticket.
- Choose Help Topic / Department.
- Payment & Billing → Subscription, invoices, refunds, GST queries.
- Functional Support → Help with features, modules, workflows.
- Technical Support → Login issues, errors, performance, integration.
- Bug Reporting → Report any software defect or malfunction.
- New Feature / Customization → Request enhancements or custom modules.
- Training & Onboarding → Guidance for new users, teams, or admins.
- Compliance & Security → Data privacy, audit, security-related queries.
- Escalations (After 7 Days) → If your ticket has not been resolved within 7 working days.
- Enter Subject & Detailed Description & Attach supporting files if you have any (e.g., screenshots, documents).
- Click Submit Ticket.
👉 Tracking Tickets
- You will receive email notifications for updates.
- All tickets can be viewed under My Tickets anytime.
📧 Email Support
- You can also email: support@daaisuite.in
- Please make sure you include:
- Tenant ID (from Welcome Email)
- Issue details
- Screenshots / Documents (if applicable)
✅ Summary
- For basic queries → Check FAQ.
- For learning application usage → Visit Knowledge Base.
- For unresolved issues → Create a Support Ticket or email us.