How to Contact Support

🆘 DaaI Business Suite provides multiple ways to get help depending on your requirement.

1️⃣ Frequently Asked Questions (FAQs)

• Visit: https://daaisuite.com/faq/
• Covers basic queries about subscription, billing, login, and common troubleshooting.

2️⃣ Knowledge Base (User Guides)

• Visit: https://daaisuite.com/knowledge-base/
• Step-by-step tutorials and articles on how to use every module of the application.
• Recommended if you want to learn how the system works.

3️⃣ In-App Support (Recommended)

You can raise and track support tickets directly inside DaaI Business Suite without leaving the app.

1. Sign in to DaaI Business Suite.
2. From the left sidebar, open CRM → Support.
3. Click Add and fill in Subject, Category, Priority, and Detailed Description.
4. Attach screenshots or supporting files if relevant.
5. Click Save to submit. You can track replies and status from the same screen.

4️⃣ Customer Support Portal (Tickets & Email)

📩 Submit a Support Ticket

If you cannot find answers in FAQ, Knowledge Base, or in-app Support — visit the support portal: https://support.daaisuite.in/login.php

👉 First Time? Create an Account

1. Click Create Account.
2. Enter Name, Email, Password → Click Submit.
3. Log in with your credentials.

👉 Submitting a Ticket

1. From Dashboard → Select Submit a Ticket.
2. Choose Help Topic / Department:
   1. Payment & Billing → Subscription, invoices, refunds, GST queries.
   2. Functional Support → Help with features, modules, workflows.
   3. Technical Support → Login issues, errors, performance, integration.
   4. Bug Reporting → Report any software defect or malfunction.
   5. New Feature / Customization → Request enhancements or custom modules.
   6. Training & Onboarding → Guidance for new users, teams, or admins.
   7. Compliance & Security → Data privacy, audit, security-related queries.
   8. Escalations (After 7 Days) → If your ticket has not been resolved within 7 working days.
3. Enter Subject & Detailed Description, and attach supporting files if you have any (e.g., screenshots, documents).
4. Click Submit Ticket.

👉 Tracking Tickets

1. You will receive email notifications for updates.
2. All tickets can be viewed under My Tickets anytime.

📧 Email Support

• You can also email: support@daaisuite.in
• Please make sure you include:
  • Tenant ID (from Welcome Email)
  • Issue details
  • Screenshots / Documents (if applicable)

✅ Summary

• For basic queries → Check FAQ.
• For learning application usage → Visit Knowledge Base.
• For quick help while using the app → Use CRM → Support (in-app tickets).
• For unresolved issues → Create a Support Ticket on the portal or email us.